Guarantee and Returns

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We handle requests for returns on a case by case basis. If a return is approved a 20% restocking fee will apply. Please contact us if you have order issues by email: and we will endeavor to work with you to make your experience a kul one. 

Once an item has shipped, order cancellation is not possible. Our grilles are made to order so restocking customer orders made in error isn't possible.

We take great care and pride in packaging our kul grilles but sometimes things happen outside of our control and a product gets damaged in transit. In this case, we will be happy to replace your kul grille free of charge.

Our goal is to have excited and happy customers who thoroughly enjoyed the kul grilles shopping experience!



At kul, our top priority is a happy customer. Every kul grille is hand made with extreme care from the finest metals and quality inspected throughout the process to ensure the grille you purchased is everything you expected.

If you have any questions about your order please contact us by email: