Frequently Asked Questions

How can we help?

Your order

Quotes

Trade pricing

Grilles

Payments

Returns or refund

Browse Help Topics

How to measure your vent covers

  1. How to measure your vent covers

  2. Do you make wall and ceiling vent covers?

  3. How do I know if I need mounting holes or not? 

  4. What are your grilles made of?

  5. What are your finish options?

  6. What is the difference between Brushed Chrome and Anodized Clear Finishes?

  7. Do you offer unfinished / paintable air vent covers?

  8. Do your vent covers have dampers or the ability to open and close?

  9. Where can I review your Technical Specifications?

Your Order

  1. Order confirmation

  2. Can I revise / cancel my order?

  3. Tax ID/SSN requirements

Shipping

  1. What are your lead times?

  2. How do I use my tracking number to follow my shipment

  3. Are there customs and brokerage charges for my order upon arrival?

  4. Do you ship overseas

  5. How is the shipping value calculated?

Custom Sizes and Quotes

  1. Do you make custom sized vent covers?

  2. Can I receive a quote?

  3. How large can you build a vent cover? 

Kul Grilles Payment Methods

  1. What credit cards do you accept?

  2. What currency do I pay with?

  3. I purchased grilles and haven’t received an order confirmation

  4. My credit card does not seem to work in the check out page, what do I do?

Warranty and Returns

  1. What is your refund policy?

  2. What is your guarantee?

  3. What is your warranty? 

Trade Pricing Agreements

  1. Do you offer trade discounts?

How can we help?

Phone
Call Us
1.866.613.7771